Support

For questions about using Hearfold, problems with a recording, or anything that isn't account-linked data, email support@hearfold.com. You don't need to be signed in.

You can ask Hearfold to prepare the account-linked information it currently holds. The package may include relevant account information, the notebook information Hearfold currently holds, and an inventory of protected uploaded audio. The uploaded audio files themselves are not part of this package.

You need to be signed in to start a request. Hearfold sends a confirmation link to the current account email, and a person prepares the response after you confirm.

The account-data package inventories protected uploaded audio. The actual uploaded audio can be requested separately, and that request is verified on its own.

Hearfold sends temporary private links to the current account email. Those links expire about one hour after they are created.

You can delete your Hearfold account from the account menu while signed in.

If deletion appears to be stuck or incomplete, contact support@hearfold.com.

If you believe you've found a security problem in Hearfold, email security@hearfold.com and describe what you saw. Please don't include other people's data in the report.